Frequently Asked Questions

Welcome to the Aura Mode FAQ

We're delighted you're here! Below you'll find answers to some of the most frequently asked questions about our service. If you need further assistance, please don't hesitate to contact our support team using the details provided at the bottom of the page.

1. How long does shipping take?

  • Order Processing: 1-2 business days (Monday – Friday)
  • Transit Time: 4-6 business days (Monday – Friday)
  • Order Cut-Off Time: 5:00 PM (GMT)
  • Total Estimated Delivery: 5-8 business days

2. How much does shipping cost?
We offer free shipping on all orders within the United Kingdom.

3. Do you ship internationally?
Currently, we ship exclusively within the United Kingdom.

4. What is your return policy?
You can return items within 30 days from the date you receive your order. Please ensure the item is unused and in its original packaging.

5. How do I initiate a return?
Simply email our customer service team at support@aura-mode.com with your order number and the reason for the return. We'll guide you through the process.

6. Can I exchange an item?
Yes! If you'd like to exchange an item, please contact our support team at support@aura-mode.com with your order details and the item you'd like to exchange.

7. Can I cancel or modify my order?
Orders can be changed or cancelled within 24 hours of purchase. Just send us an email with your order number and request at support@aura-mode.com, and our team will be happy to assist you.

8. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:

  • Visa
  • MasterCard
  • American Express (AMEX)
  • UnionPay
  • Shop Pay
  • Google Pay
  • Apple Pay

9. What should I do if my order arrives damaged?
If your package is damaged upon arrival, please notify us within 7 working days. We may ask for photographic proof of the damage to help process your claim. Once reviewed, we'll arrange for a replacement, refund, or store credit as appropriate.

10. How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this number on our tracking page to monitor the status of your delivery.

11. Do you offer gift wrapping or special packaging?
Yes, we do offer gift wrapping options for select items. Please check our product page or contact customer service for more details.

12. How can I update my shipping address?
If you need to change your shipping address, please contact us within 24 hours of placing your order. Once the order is dispatched, we won't be able to modify the address.

13. Can I request styling advice?
Absolutely! Our team is here to help you look your best. Feel free to reach out to us with any styling questions or requests, and we'll be happy to offer recommendations.

14. How can I contact Aura Mode?
If you have any further questions or need assistance, please get in touch with us:

  • Email: support@aura-mode.com
  • Phone: +31642426346
  • Address: Wapserweg 4, Vledder, 8381BG, The Netherlands
  • Customer Service Hours: Monday – Friday, 9:00 AM to 5:00 PM
    (We aim to respond to inquiries within 24 hours.)